Tips & FAQ

Awning Maintenance

Our awnings are not only easy to operate, they're also easy to maintain. To start with, the location of your awning determines the frequency we recommend cleaning it. If your home is located inland, you should clean your awning twice a year. If you are on or near the ocean, you should clean your awning once a month due to the salt exposure.

  • To clean your awning, spray off loose debris and dirt with a water hose. For bird droppings and other attached residue, use warm water and a soft bristled scrub brush on the spot requiring attention before rinsing with your hose. After you have removed any loose dirt and/or residue, allow your awning to dry completely before coating with a rain repellent such as Scotch Guard.
  • If your awning fabric has tougher stains such as mildew, you can attempt to remove the stains with a mild soap, such as Ivory Snow or Woolite, with warm water and a soft bristled scrub brush. Avoid using any product with the word "detergent" in it. Again, only use a mild soap. After using the soap, rinse the awning thoroughly with water from your hose. Allow the awning to dry completely before coating the fabric with a rain repellent as mentioned previously.
  • Proper care for the frame of your awning includes rinsing it with water from your hose, wiping it down with a soft cloth and using a 100 percent silicone lubricant on all moving parts of the lateral awning. Again, the lubricant must be 100 percent silicone. Avoid using lubricants such as WD-40 as they will leave a residue and may stain your awning's fabric.
  • If the fabric is wet after a rainfall, let the awning dry out (2-3hrs) before retracting it. It is safe to roll up a wet awning for one or two nights, if there is continuous bad weather.
  • Do not use awning during a snowfall. A few snowflakes will not harm it but snow will accumulate and weigh down the awning.
  • Retract your awning during strong winds to prevent unnecessary wear and tear.

Executive Screen Maintenance

  • Executive screens should be watched during operation. Objects left under a motorized unit can prevent the unit from lowering and may damage the unit.
  • Mesh fabric and aluminum framing can be cleaned with water and a soft brush. A mild detergent like dish soap can be used, but do not use chemicals. After cleaning the mesh, allow it to dry before retracting the screen.
  • Interruption of power can affect motorized unit operation. Make sure power is still getting to the unit by checking circuit breakers and ground faults for resetting. Remotes also have a limited battery life so if the remote light does not come on when the buttons are pushed, the battery needs to be replaced.
  • Retract units during strong winds. Wind load may affect the ability of the unit to extend or retract. The screens should never be used solely to block wind.

Phantom Door Maintenance

  • Retract screen into its housing when not in use.
  • Keep tracks free of dirt and debris.
  • Spray tracks periodically when needed. Make sure spray is silicon-based so it doesn’t gunk up the tracks with unnecessary grease.
  • When retracting your screen, ensure that it is retracting evenly without any folds in it. Folds can cause creases in the mesh which can cause premature wear & tear.
  • Phantom screen parts (mesh included) can be cleaned using a mild detergent such as dish soap with water and a soft brush. Do not use chemicals or a pressure washer on the unit. After washing, allow the parts & mesh to dry before retracting it back into the housing.
  • Phantom screens are not designed to restrict pets from entering or exiting. Because the mesh is free flowing, it is possible for animals to pull up the mesh and crawl underneath it however this practice is not recommended due to the high possibility of tearing the mesh.

Roll Shutters Improve Home Security and Energy Conservation
Roll shutters have come a long way from the industrial-looking steel still common in some city's storefront windows. Modern roll shutters can be made to work with virtually any home or commercial property's décor, and they provide substantial benefits when it comes to security. When it comes to preventing unwanted heat and light entry, the solid barrier provided by a roll shutter simply can't be beat.



Roll Shutter Security



Security is important for homeowners and business owners alike throughout the Edmonton and Grande Prairie area. Roll shutters are a great security tool, and whether you install manual or motorized roll shutters, you'll find them simple and easy to use.

  • Lower your roll shutters while you're away at work. Most home break-ins actually occur in the mid- to late-afternoon when people aren't at home, not at night; roll shutters are a visible barrier that few burglars will feel is worth the bother.
  • Keep your roll shutters down and locked when you're away from home for extended periods. Again, the barrier works as a major deterrent to potential criminals and vandals.
  • Roll shutters can greatly increase privacy, and that can increase security, too. What potential burglars can't see through a roll shutter can't give them an incentive to break in.

Roll Shutters and Energy Conservation



Reducing your cooling and heating bills might not be your primary reason for installing roll shutters, but it's a great added value! Here's how roll shutters can help you conserve energy and reduce your seasonal expenses:

  • Keeping your roll shutters closed on hot summer days, especially when windows are receiving direct sunlight, can dramatically reduce heat gain and lower your reliance on air conditioning.
  • Closing your roll shutters on winter nights and when windows are not receiving direct sunlight (sometimes even when they are) can create a stronger "heat envelope," making your heating more efficient
  • Do NOT keep roll shutters closed and latched when you've built an open fire, and always have several easy exits planned when your roll shutters are down.

Keep Your Shade Shelters and Patio Umbrellas Around for Years
Our umbrellas and shade shelters are made with the best materials on the market, but nothing can stand up to Northern Alberta's weather forever. Follow a few basic tips for keeping your umbrellas and shade shelters clean and well-maintained, and you can stretch the life of your application years beyond the average.



Fixed-Place Shade Shelters



When your shade shelter is attached to an existing, permanent structure, keeping it maintained is as simple as keeping it clean. Preventing debris from building up and collecting water will ensure the longevity of your shade shelter's fabric or acrylic covering, and will also prevent undue stress on the shade shelter's frame.



Retractable Shade Shelters



Retractable shades can be stowed away when they're not in use, which offers better protection against the elements. Constant opening and closing is tiring and will wear out your shade shelter's moving parts faster.

  • In general, stow your retractable shade shelter when not in use for the best protection.
  • If you expect to come and go from your shade shelter's area frequently, go ahead and leave your shelter deployed.
  • When you're not planning to use your shade shelter for a long time, such as over the winter, keep it stowed. You can even purchase covers for many shade shelters to increase their longevity even more.
  • Keep your shade shelters clean and debris-free

Portable Shade Shelters and Free-Standing Umbrellas



Most of the above tips for fixed and retractable shade shelters apply to free-standing shade umbrellas and portable shade shelters too. Keep them clean and stow them away when they're not in use. When convenient, moving shade umbrellas and portable shade shelters to protected areas—into a garage or shed, if possible, is the best way to protect them during the winter season.

Make the Most of your Door and Window Screens and Shades

Shade and Screen Conservation Tips



Shade solutions for your windows and doorways can do more than make for comfortable lighting. Used effectively, they can cut cooling costs by as much as 25%! Here are a few tips to help you turn down the heat and turn up the savings using shade and screen solutions:

  • Lower shades and screens before they are hit with any direct sunlight to see the biggest impact on your cooling bill.
  • For windows receiving direct light first thing in the morning, lower screens or shades the night before.
  • Awnings are an affordable shade solution that won't block your view, and they'll provide some cooling benefits as well. You'll get more heat prevention and energy conservation from screens and shades that fit directly over your window, though.
  • Exterior shades are more effective than interior shades, because they stop the heat before it even gets to your window. Heat gain can be reduced by as much as 53% with an effective exterior shade.
  • These tips can reduce your reliance on your air conditioner and also help prevent fading of furniture, books, and artwork.

Simple Shade and Screen Maintenance



Fixed-position shades and screens need very little maintenance. A quick cleaning every now and then- especially for exterior screens and shades, is recommended, but little else is needed unless accidental damage occurs.

For retractable shades and screens:

  • If your shade or screen is not on a track, pull gently in the natural direction the shade or screen deploys, not at an angle.
  • For motorized/manual shades and screens on tracks, clean the tracks regularly and oil or lubricate occasionally (a service we also offer our customers)
  • If you experience a problem with your retractable shades or screens, call a professional. It's often a quick fix that can turn into a bigger problem if left unchecked.

Phantom® Screen Doors: Premium Retractable Screens Maintenance

Colors

  1. What are the standard colors? White is our most common, but we also offer Slivered Almond, Driftwood Beige, Sandalwood, Rideau Brown, Phantom Black, Hartford Green, and Coastal Grey. These colors are kept in stock in Edmonton.
  2. Are there other options besides the standard colors? Yes. For an up charge, we can match the frame of your door with one of Phantom’s custom colors or one of the Decoral wood grain finishes. If neither of those is quite right, we can also create a custom color match to match your specific frame.
  3. How long does it take to get a color that’s not standard? Custom Color/Wood Grain: These take approximately 3-4 weeks to ship to us. Once we have the ship date though we will call you to pre-book the installation at your earliest convenience. Custom Color Match: Because Phantom needs to take the time to create the perfect color and door for you, the lead time on this option can be extensive. To create the color and send it back for your approval, it is a minimum of 2 weeks. Once you have approved the color, please allow a minimum of 4 weeks for the product to ship to us.

Mesh Options

  1. What type of mesh is in the doors? PVC coated fiberglass 1814 Charcoal Mesh (i.e. black insect mesh)
  2. Is this the only option? We can also put in a solar or privacy mesh for an up charge. We do not stock these options but can order them in.
  3. How do you choose between insect, solar, and privacy mesh? Most customers tend to want the units for insect protection and air flow in their home, which is why insect mesh comes standard. Solar mesh reduces heat from sun rays, and privacy mesh is a total black out (can’t see through). With these alternative options though, they have smaller holes in the mesh in order to do their respective jobs, so air flow is decreased. Normally customers only get privacy mesh if they want a retractable unit within their homes and not on an exterior door (ex. for a laundry room).

Animals

  1. Will a dog ruin the screen? Sometimes, when the screens are first installed, pets can get confused and bump into them. There is enough "give" in the mesh to help prevent the screen from getting damaged. However, our retractable screens are intended for insect or solar protection only and should not be utilized as a pet retention system.
  2. Can it be re-screened or do I need to buy a new one? Yes they can. Accidents do occasionally happen. The mesh can be replaced and most of the parts can be repaired or replaced.
  3. Will my cat go out under the mesh? Yes, a smart cat can go under the mesh.
  4. Will my cat climb the mesh? Normally a cat will not climb the mesh because the mesh has too much give.
  5. Will mice get through? Although we have not heard any customer report mice getting under the screen it could be possible. The screen doors are not meant to be a barrier to animals; they are designed to keep insects out of your home.

Appointments

  1. How long does the install take? Approximately 1 hour for a standard sized door, 1.5 hours for a patio slider.
  2. Do I have to be home? If we can access the installation area from the outside of your house, no. However, regardless of where we are installing the screen we highly recommend someone is there so we can go over the warranty and maintenance details.
  3. Do you have to come into the house? If your door swings out, yes. If your door swings in, no. However, it is always a bit easier for us to have access to the other side of the doorway just in case we need it during the installation. All of our custom fitting is done outside at our vans though so there is minimal time required within your home.
  4. When can we book an installation for? We do installs Mon-Fri, approximately 9-5pm. Sometimes when it gets really busy during the summer we open up a few Saturdays; however this always depends on our installer’s schedules.
  5. What is the lead time like? It varies throughout the season. Normally though, if it is something we stock, it’s about 1-2 weeks. Sometimes it’s shorter, sometimes it’s a bit longer, but we try our absolute best to keep it under the 2 weeks. 
  6. Do you do measure ups? Not normally. We carry over 90 previously sized doors on our vans as well we have the ability to size a door to any custom size, within the normal size limitations, on site.

Warranty and Silicone Spray

  1. What is the warranty? There is a limited lifetime warranty on all Phantom units that includes all the parts except for the mesh. If the mesh gets wrecked for any reason it can be replaced, it is just not covered by the warranty. All other parts will be covered for life providing the screen is being taken care of properly. There is also a 2 year service warranty on Phantom screen installations- again, providing the screen is being looked after. If you are taking care of it and anything goes wrong in the first 2 years, give us a call and we’ll send someone out at no charge. Installers use their discretion on service calls as to whether or not issues are covered.
  2. What does “taking care of the screen properly” mean? Using the screen in the way it was intended, keeping the tracks and mesh clean of any debris, and applying silicone spray when needed. Installers will go over the maintenance at the time of installation to ensure there is no confusion. Using the screen in a rough manner and/or not maintaining its cleanliness will be apparent to an installer showing up for a service call.
  3. What is the silicone spray for? This acts as a lubricant for the tracks. If you notice your screen sticking a bit and not retracting smoothly, make sure your tracks are free of dirt and debris, and then spray silicone spray in them.
  4. Is silicone spray the same as WD40? NO. Do not use WD40 on your unit as it will make the tracks even stickier than before. Only silicone based spray should be applied to the application.

Service Issues

  1. Does the door slam back? It will if it is not guided back with your hand. When you release it with your hand however, it is natural to let your hand guide back the screen. The addition of the latching handle has greatly reduced the incidence of slamming.
  2. Is there any way to slow it down? There is the option of putting speed reducer on the unit; however we do not recommend this add on. The way it slows the screen down is by pulling the mesh in the opposite direction, which in turn wears down the mesh a lot faster. With a speed reducer you will be looking at getting several re-screens within the units lifetime.
  3. What do I do if the mesh is creased? This can be fixed by flattening out the crease as much as possible and then holding a hair dryer on high heat over the crease until it relaxes. Then ensure the screen is rolled flat into its housing.
  4. Why does it come out of the track? The screen is designed to “float” in the bottom and top track. It is not attached to either. It may come out of the track for a few reasons. It can be pushed out of the track by a pet, child, adult, or wind. If this should happen simply run a finger along the portion that is out of the track and it should pop back in. There is a foot of play in the mesh before it come to the end of the roller
  5. Is the door dangerous to children? No it should not be.

Service Areas

  1. What areas do you service? We service Edmonton, Leduc, Beaumont, Devon, Stony Plain, St Albert, Spruce Grove, Morinville, Sherwood Park, and Beaumont.
  2. What if I am outside a service area? Our mileage charge is $0.60/km starting 10km outside of the nearest service area roundtrip. If it is quite far out, we reserve the right to hold off on the installation until we have several in the area to do all at once.
  3. Do you have dealers elsewhere? Yes. We have dealers in the following towns: Drayton Valley, Grande Prairie, Vegreville, Fort McMurray, Lac La Biche, La Crete, Camrose, Wetaskiwin, Edson, Bonnyville, Fort Saskatchewan, Barrhead, and Wainwright. NOTE: Pricing is at the discretion of each dealer individually.

Installation & Technical Data

  1. How is the door attached? Each installation is custom designed to suit the purchaser’s needs. The door however, is always attached with the housing on the hinge side of the door.
  2. How much of the door opening will I lose when I install it? You will lose approximately 1 3/4 inches of the door opening when the door is installed.
  3. How tall is the bottom track? The bottom track is one inch tall.
  4. Is the bottom track a tripping hazard? No, not usually.  The bottom track is attached to an integrated sill adapter to the bottom door sill to help prevent tripping hazards. Very few people step on the door sill while entering or exiting a doorway. Normally you will step over the door sill
  5. Does it stay on during the winter? Yes. Since the screen is retracted inside the housing it is out of the elements and can stay installed year round
  6. Is there any locking mechanism? Yes you can add a locking mechanism for an additional charge

Legacy vs. Professional

  1. What’s the difference? They both look the same; the difference is in how they close. The Professional will pull across and attach to 2 magnets; the Legacy has a latching handle mechanism inside the slide bar. The Professional is the “original” Phantom Screen, and has been around 20 years. The Legacy was introduced into the market early 2012.
  2. What are the benefits of the Legacy? There are 2 main benefits. One, it is a lot easier to open because you don’t have to pull on the handle to get it to release from the magnets. Simple press and release the trigger in the handle and it will retract. Two, it will not unintentionally retract. If you have children or animals who may press up against it, the screen will remain latched into place.
  3. What are previous customers saying about the Legacy? The Legacy based on customer reviews thus far is that it is by far the new and improved Phantom screen.

Phantom Screens vs. Competitors

  1. Why choose Phantom Screens? It's quite simple - they're the best! Phantom Screens are the original retractable screen door and have been around for over 20 years. Not only does that allow for terrific quality and durability in the product itself, but also means that we are here to stay. We value both our current and previous customer and will ensure your customer service experience extends long after the installation as part of our industry leading warranty (see above for warranty information).